Privacy Policy
Dubai Business Experience respects your privacy and is committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, store, share, and protect information when you use our website, platform, dashboard, client portal, or related services.
1. About Dubai Business Experience
Dubai Business Experience is a web-based platform designed to help business setup companies, consultants, and their clients manage leads, client onboarding, packages, tasks, payments, documents, and business setup progress in one centralized system.
The platform may be used by:
- Company owners, super admins, or consultancy businesses who manage leads, documents, tasks, payments, and service progress.
- Clients who access their portal to view progress, upload documents, track payments, and communicate with the company or consultancy.
2. Information We Collect
Personal Information
This may include:
- Full name
- Email address
- Phone number
- Company name
- Nationality
- Passport details
- Emirates ID details
- Visa information
- Address or contact details
- Login credentials
- Profile information
Business Information
This may include:
- Business setup requirements
- Company formation details
- Trade license information
- Shareholder or partner details
- Business activity details
- Package selection such as Basic, Standard, All in One, or Premium
- Lead status and client conversion details
- Service request history
Documents & Info
This may include:
- Passport copies
- Emirates ID
- Visa copies
- Trade licenses
- Payment receipts
- Business registration documents
- Personal or corporate documents required for company setup
Payment & Transaction
This may include:
- Payment status
- Invoice details
- Payment records
- Transaction references
- Amounts paid or pending
3. How We Use Your Information
We use collected information to:
- Create and manage user accounts
- Manage leads and client onboarding
- Convert leads into clients
- Assign packages and services
- Track task progress
- Manage uploaded documents
- Track payments and invoices
- Improve platform performance
- Provide customer support
- Send important account or service notifications
- Maintain security and prevent misuse
- Comply with legal, regulatory, accounting, or business obligations
4. Legal Basis for Processing
We process personal information where it is necessary for:
- Providing access to the platform
- Performing a contract or service
- Managing business setup workflows
- Complying with legal obligations
- Protecting platform security
- Receiving user consent where required
Where processing is based on consent, users may have the right to withdraw consent where applicable.
5. Document Storage and Confidentiality
Dubai Business Experience may store sensitive personal and business documents uploaded by companies, consultants, or clients. We take reasonable technical and organizational measures to protect documents from unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, encrypted connections, restricted user permissions, secure storage, and activity monitoring.
Only authorized users, such as the relevant company admin, consultancy owner, assigned staff, or client, may access documents based on their role and permissions.
6. Sharing of Information
We do not sell personal information. We may share information with:
- The company, consultancy, or admin managing the client account
- Authorized team members within the company or consultancy
- Payment service providers
- Hosting and cloud storage providers
- Email, SMS, or notification providers
- Legal, accounting, or compliance advisors
- Government authorities or regulators where required by law
Where third-party providers are used, they are expected to handle data securely and only for the purpose of providing their services.
7. Company Admin and Client Relationship
If a company or consultancy uses Dubai Business Experience to manage its own clients, that company or consultancy is responsible for the accuracy, lawful collection, and use of client information entered into the platform.
Clients should contact the relevant company or consultancy for questions about documents, services, business setup progress, payments, or package details.
8. Data Retention
We keep personal, business, payment, and document data only for as long as necessary for the purpose it was collected, including service delivery, legal compliance, accounting, dispute resolution, and platform security.
9. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us through the contact form available on our website.